Advantage Credit Staff
Timely and accurate billing is a ‘must have’ in your business and our Accounting team makes this a priority.
| Blane Washington Senior Accountant |
720.250.9662 |
| Danny Martinez Accounting Clerk(Bilingual-Spanish) |
720.923.1674 |
| Cristian Claveria AP Clerk |
720.923.1674 |
| Bridget Chaille AR Supervisor |
720.398.5905 |
| Heather Davis AR Clerk |
720.996.0297 |
| Casha Stillman Accounts Receivable |
720.773.4472 |
The Advantage Credit Administrative Assistants provide the whole company with invaluable resources, we count on them for everything!
| Terri Pracht Administrative Assistant |
303.952.7543 |
The Business Development team focuses on networking and creating strong partnerships with new customers. To contact our group, email us at bizdev@advcredit.com
| Patrick Tynan Vice President of Sales & Business Development |
303.952.7569 |
| Gordon Chin Division Manager |
415.712.0257 |
| Joe Laureanno Regional Sales Director |
720.805.7775 |
| Frank Abatangelo Regional Sales Director |
720.399.6224 |
| Christin Garcia Sales Development Manager |
303.952.7561 |
| Kristen Smith New Business Development Coordinator |
720.441.2589 |
We take the time to understand your business and goals and align the appropriate services which will help you close more business, increase your closing ratios and, in turn, increase repeat customers. To contact our group, email us at sales@advcredit.com
| Kristie Albert Senior Corporate Account Manager |
720.460.2601 |
| Jennifer Almeida Corporate Account Manager |
720.458.1820 |
| Christie Brown Corporate Account Manager |
720.460.2623 |
| Dena Falbo Corporate Account Manager |
720.389.0379 |
| Casey Miller Corporate Account Manager |
720.460.2613 |
| Amber Moreno Corporate Account Manager |
720.441.1861 |
Assist with the initial onboarding of new clients, including training & technical questions.
Remain with the client for the life of the account to assist with any questions on products, specific files, maneuvering through the Advantage Credit website/loan origination software, reissuing to FNMA/FMAC, & training new employees. To contact our group, email us at ccs@advcredit.com
| Tara Hrdlicka Director of Client Services |
720.481.3407 |
| Mandi Smith Client Care Manager/Corporate Accounts |
720.481.3401 |
| Sonya Campbell Client Care Manager/Corporate Accounts |
720.282.5725 |
| Justina Fischer Client Care Manager/Broker Support |
720.481.3405 |
| Sally Williams Transition Manager |
720.464.9387 |
| Deven Bell Transition Coordinator |
720.460.2611 |
| Sheilia Angulo Client Care Support |
720.608.3106 |
| Kristina Baca Client Care Support |
720.551.9055 |
| Amy Baker Client Care Support |
303.376.9896 |
| Jackie Battle Client Care Support |
303.952.7521 |
| Crista Blankenship Client Care Support |
720.551.6785 |
| Patty Casburn Client Care Support |
303.952.7539 |
| Doreen Callihan Client Care Support |
720.481.3427 |
| Mark Coles Client Care Support |
720.481.3417 |
| James Craft Client Care Support |
720.647.8812 |
| Carly Epperson Client Care Support |
720.805.1518 |
| Ashtan Gamez Client Care Support |
720.923.1715 |
| Beth Hagel Client Care Support |
720.477.0797 |
| Sara Hazen Client Care Support |
720.439.6434 |
| Kevin Hixson Client Care Support |
720.465.4111 |
| Mirella Karrantza Client Care Support |
720.907.4091 |
| Jenn Markheim Client Care Support |
720.923.7552 |
| Tara Morrison Client Care Support |
720.439.9167 |
| Angie Nielsen Client Care Support |
720.340.7817 |
| Alejandro Pardo Client Care Support |
303.952.7589 |
| Irene Renz Client Care Support |
720.481.3413 |
| Lisa Rylander Client Care Support |
720.463.3918 |
| Larissa Tudor Client Care Support |
720.458.3238 |
| Marina Vanalstine Client Care Support |
720.780.7830 |
Our professional Credit Verification Specialists are extremely knowledgeable about credit, fraud and credit bureau data and are here to assist you. And we help you close loans quickly by corresponding with you via email or phone within hours. To contact our group, email us at creditverification@advcredit.com To inquire about a status or convey concerns please email cvm@advcredit.com
| Cheryl Shufelt Director of Credit Verification |
303.952.7559 |
| Shelly LaMaster Assistant Director of Credit Verification |
720.481.3447 |
| Cynthia Arrendondo Credit Verification Manager (Bilingual-Spanish) |
720.481.3457 |
| Candice Lassiter Credit Verification Manager |
720.389.0373 |
| Bobbi Piccini-Strong Credit Verification Manager |
303.952.7591 |
| Nicki Rogers Credit Verification Manager |
720.465.6891 |
| Kristina Rothert Credit Verification Manager |
303.952.7563 |
| Katie Williams Credit Verification Manager |
720.481.3437 |
| Marie Brickner Credit Verification Assistant Manager |
303.670.8067 |
| Danielle Callahan Credit Verification Assistant Manager |
720.722.8869 |
| Melissa Erker Credit Verification Assistant Manager |
720.295.1980 |
| Janelle Glenn Credit Verification Assistant Manager |
720.722.8860 |
| Angela Gonzales Credit Verification Assistant Manager |
720.481.3423 |
| Tara McConnell Credit Verification Assistant Manager |
720.409.3957 |
| Chrisia Byrd Credit Verification Trainer |
720.463.4329 |
| Maria Smith Credit Verification Specialist Trainer |
720.316.0582 |
| Jennifer Alcone Credit Verification Specialist |
720.897.0647 |
| Kara Anderson Credit Verification Specialist |
720.903.2128 |
| Nicole Anderson Credit Verification Specialist |
720.924.3572 |
| Rosa Arista Credit Verification Specialist (Bilingual-Spanish) |
720.647.7652 |
| Olga Beagle Credit Verification Specialist (Bilingual-Spanish) |
720.481.3431 |
| Shannon Bell Credit Verification Specialist |
720.481.3465 |
| Lora Boggs Credit Verification Specialist |
720.440.7593 |
| Kristine Flaton Credit Verification Specialist |
720.463.4051 |
| Katherine Habina Credit Verification Specialist |
720.330.2631 |
| Julia Hollister Credit Verification Specialist |
720.463.3251 |
| Madison Jimenez Credit Verification Specialist |
720.874.5334 |
| Kelly Kluth Credit Verification Specialist |
303.952.7557 |
| Stephanie Mahoney Credit Verification Specialist |
720.481.3461 |
| Roxanne McDevitt Credit Verification Specialist |
720.306.9121 |
| Raquel McKinnon Credit Verification Specialist |
720.464.1199 |
| Melanie Millhausen Credit Verification Specialist |
720.465.1477 |
| Adriana Palacios Credit Verification Specialist (Bilingual – Spanish) |
720.370.2608 |
| Shane Parker Credit Verification Specialist |
720.923.1622 |
| Larica Robinson Credit Verification Specialist |
720.465.5553 |
| Courtney Saunders Credit Verification Specialist |
720.295.6250 |
| Angela Shouse Credit Verification Specialist |
720.463.4040 |
| Samantha Smith Credit Verification Specialist |
720.909.8891 |
| Elizabeth ‘Lizy’ Tollin Credit Verification Specialist |
720.496.1985 |
| Nicole Walsh Credit Verification Specialist |
720.734.2755 |
| Jamie White Credit Verification Specialist |
720.481.3463 |
The Customer Engagement team helps to answer phones and questions. We want everyone to be able to reach a live person and not a recording. This team works to make sure that happens!
| Lisa Olson Director of Customer Engagement |
720.583.7442 |
| Eric Fort Inbound Customer Engagement Specialist |
720.907.0389 |
| Mindy Hilbert Inbound Customer Engagement |
720.316.4372 |
| Amaryllis Jackson Inbound Customer Engagement Specialist |
720.647.7624 |
| Misty Jamison Inbound Customer Engagement Specialist |
720.617.2617 |
| Gary Jones Inbound Customer Engagement Specialist |
720.729.8834 |
| Jennifer Loudenslager Inbound Customer Engagement Specialist |
720.551.9096 |
| Carol Passamonti Inbound Customer Engagement Specialist |
720.909.8868 |
| Robin Reid Inbound Customer Engagement Specialist |
720.282.5772 |
| Mari Rivas Inbound Customer Engagement Specialist |
720.389.0389 |
| Christy Schiller Inbound Customer Engagement Specialist |
720.617.1523 |
| Jared Tobar Inbound Customer Engagement Specialist |
720.330.2633 |
| Patrick Tynan Jr. Inbound Customer Engagement Specialist |
720.330.9112 |
Outbound Customer Engagement
| Taylor Boice Outbound Customer Engagement Specialist |
720.902.4358 |
| Michelle Carter Outbound Customer Engagement Specialist |
720.282.5765 |
Our dedicated Employment and Tax Verification teams reviews all requests and identifies errors prior to submitting them to the IRS to minimize potential rejects. To contact the Employment Verification group, email us at voe@advcredit.com. To contact our Tax Verification group, email us at trv@advcredit.com.
| Briana Johnson Employment and Tax Verification Director |
720.481.3467 |
| Kourtnie Cobstill Manager of Employment Verification |
720.651.8384 |
| Thao Dinh Employment Verification Processor |
720.457.5931 |
| Grant Hoffner Employment Verification Processor |
720.295.3910 |
| Kimberly Markowitz Employment Verification Processor |
720.389.0397 |
| Andrea Mincey Employment Verification Processor |
720.669.4179 |
| Kai Fletcher Tax Verification Specialist |
720.909.8905 |
| Desiree Daguiar Tax Verification Specialist |
303.952.7581 |
| Don Unger President |
303.952.7529 |
| Patrick Tynan Vice President of Sales & New Business Development |
303.952.7569 |
| Evon Butterworth Vice President Risk Management |
720.389.0387 |
| Gilbert Lansing Vice President – Financial Analyst |
303.952.7531 |
| Lucia Teegarden Executive Services Administrator |
303.952.7521 |
Effective Human Resources is essential for a happy and healthy company.
| Angela Langford Director – Human Services |
720.739.4560 |
| Chrisia Byrd Director of Corporate Training |
720.463.4329 |
| Maggie Maes Director of Employee Benefits |
720.663.9784 |
| Terri Pracht HR Generalist |
303.952.7543 |
| Maria Smith HR Workforce Manager |
720.316.0582 |
We take the time to understand your business and goals and align the appropriate services which will help you close more business, increase your closing ratios and, in turn, increase repeat customers. To contact our group, email us at marketing@advcredit.com
| Rachel Dell Director of Marketing |
720.389.0381 |
| Tikisha Hudson Marketing Coordinator |
720.457.3023 |
The Monitoring Advantage support team delivers high client retention rates and mitigates our Client’s financial risk due to Early Pay Off penalties. They will customize a solution that best fits your operation and optimizes your ROI. To contact our group, email us at monitoringadvantage@advcredit.com
| Ashley Lansing Monitoring Advantage Supervisor |
303.952.7565 |
| Patty Shemel Monitoring Advantage Assistant |
720.481.3439 |
We understand technology is an integral part in originating, closing and servicing mortgage loans in today’s market. The Mortgage Solutions Team is committed to providing you with the resources and integrations you need to be successful.
| Jinger Lee Director, Mortgage Solutions |
720.457.5619 |
| Melody Figueroa Mortgage Solutions Specialist |
720.330.0447 |
| Kat Willis Mortgage Solutions Specialist |
720.651.9292 |
| Kyra Wylie Mortgage Solutions Specialist |
720.900.4186 |
Good Systems Support and Tech Support keep us compliant and secure. Our IT Team only works with ACI internal systems, they do not have anything to do with any customer facing programs/LOS/POS systems.
Systems Support Team
| Jeff Davis Salesforce Administrator Developer |
720.996.0441 |
IT Team
| John McCloskey Chief IT/Security Officer |
|
| Jim Arter IT Support Manager |
|
| Jacob Fletcher IT Helpdesk Support |
|
| Ken Keller IT Desktop Support |
You have so much to know in this industry and our dedicated Rescoring Team will assist you with utilizing our rescoring tools. They will consult with you on how to utilize our rescoring tools to increase your closing ratios. To contact our group, email us at rescoreexpress@advcredit.com
| Mindy Leisure Director of Rescoring Services |
303.952.7541 |
| Jewell Fisher Rescore Manager |
303.952.7585 |
| Brenda Eldredge Rescore Express Specialist |
720.388.8712 |
| Tase Estes Rescore Express Specialist |
720.863.6027 |
| Mary Fleming Rescore Express Specialist |
720.481.3411 |
| Michele Fricano Rescore Express Specialist |
303.952.7519 |
| Tricia Gesler Rescore Express Specialist |
720.481.3453 |
| Bobbie Katz Rescore Express Specialist |
720.389.0375 |
| Alicyn Kelley Rescore Express Specialist |
720.583.7321 |
| Tari Kirkpatrick Rescore Express Specialist |
720.616.6362 |
| Peggy Lee Rescore Express Specialist |
303.952.7593 |
| Amy Penninger Rescore Express Specialist |
720.507.2097 |
| Donna (DJ) Rose Rescore Express Specialist |
720.481.3421 |
| Yvette Tarantola Rescore Express Specialist |
720.330.3180 |
| Paul Tavares Rescore Express Specialist |
720.551.8467 |
The Risk Management team is comprised of skilled compliance and quality control professionals, responsible for thoroughly vetting and onboarding all prospective new member clients, as well as supporting regulatory and Bureau compliance across all of Advantage Credit. Our specialists assist our end user clients in multiple, valuable ways, including providing Vendor Due Diligence support, communicating Bureau end-user requirements, and providing ongoing Bureau-mandated client auditing, monitoring, and feedback. These critical functions support our members’ compliance with Bureau requirements related to the use of consumer reports, as well as with federal regulations such as the FCRA, FACTA, and GLBA. Reach one of our available Compliance Specialists Monday through Friday 7:30 to 6 pm Mountain by calling 303-670-7993, option 5.
Consumers who have questions about an inquiry on their report or related to submitting a dispute should check out our Credit Disputes section HERE for additional information.
Risk Management
| Evon Butterworth VP Risk Management |
720.389.0387 |
| Kasey Williams Risk Management Clerk |
(On Phone Queue) 720.736.7424 |
Compliance
| Christie Casuga-Nguyen Manager, Compliance Division |
720.481.3409 |
| David Laxamana Assistant Manager, Compliance Division |
720.763.9023 |
| Beth Booth Compliance Specialist, Team Lead |
720.481.3425 |
New Membership Onboarding (NMO)
| Julie Duffner Compliance Specialist |
(No Queue Calls) 720.836.1469 |
| Katina Hurst Compliance Specialist |
(No Queue Calls) 720.463.3117 |
| Kelsey Marshall Compliance Specialist |
(No Queue Calls) 720.674.0596 |
| Destiny Miller Compliance Specialist |
(No Queue Calls) 720.545.9094 |
| Genelle Naylor Compliance Specialist |
(No Queue Calls) 720.463.3628 |
| Mandy Roberts Compliance Specialist |
(No Queue Calls) 720.551.6967 |
| Sarika Spruell Compliance Specialist |
(No Queue Calls) 720.506.4219 |
Monitoring, Annual Client Review (MACR)
| Dan Becker Compliance Specialist |
(On Phone Queue) 720.389.0383 |
| Kimberly Buettgenbach Compliance Specialist |
(On Phone Queue) 303.952.7567 |
| Tanya Calhoun Compliance Specialist |
(On Phone Queue) 720.463.3489 |
Quality Control: Credit Verification
| Christa Hodges Manager, CV, QC Division |
720.460.2605 |
| Michelle Montano CVS Sr. Auditor/QA Specialist |
303.952.7517 |
| Martha Blackwell Internal Auditor – CV (Bilingual-Spanish) |
720.460.2621 |
| Elena Russell Internal Auditor – CV |
720.481.3419 |
| Tina Wilson Internal Auditor – CV |
720.481.3445 |
Internal Support
| Marjani Abdul-Ghani Internal Compliance Support Specialist |
(On Phone Queue) 720.617.2162 |
| Sylvia Humphrey Internal Compliance Support Specialist Sr. Vendor Due Diligence Specialist |
Internal Only: Ext. 7749 |
| Lori Gillmore Membership Onboarding Auditor |
Internal Only: Ext. 7527 |
| Cindy Kuzara Compliance Specialist |
(On Phone Queue) 720.902.4392 |
| Kris Moore Consumer Compliance Analyst |
Internal Only: Ext. 7549 |