Position: Credit Verification Specialist (CVS)
Reports To: Credit Verification Management -CV-Manager; Asst Director; Director
Hiring Company: Advantage Credit, Inc.
Overview:
The Credit Verification Specialist plays a vital role in ensuring the accuracy and integrity of credit report data by verifying and updating tradelines through direct communication with creditors and clients. This position requires strong attention to detail, excellent customer service skills, and the ability to manage multiple tasks in a fast-paced, remote work environment. Ideal candidates will bring experience in the mortgage or credit reporting industry and a commitment to maintaining high standards of quality, compliance, and client satisfaction.
Duties and Responsibilities:
Works supplement requests by taking appropriate action to verify and update tradelines that may include calling and/or faxing creditor, reviewing documentation, or conducting conference calls.
Meets or exceeds daily production quotas.
Maintains work quotes and consistently receives satisfactory audits.
Communicates with our client when the supplement is completed, or additional information or documentation is required.
Continuous follow-up on all requests assigned.
Return client correspondence in a timely manner.
Assist clients when they call in with questions and concerns.
File supporting documentation into credit report file.
Complete tasks and/or projects that have been assigned by management.
Maintains the integrity of a database with new phone numbers and contacts for creditors and updates existing ones with current information.
Remain up to date regarding ongoing policy and procedure changes and upgrades to software utilized.
Attends and participates in credit verification meetings and training.
Attends and participates in company meetings.
Remain up to date on industry changes, compliance, and regulations.
Remain up to date on policy and procedures changes.
Ability to multi-task and work in a fast-paced environment despite interruptions.
Maintain good working relationships with our clients, creditors, and co-workers.
Other duties may be assigned
Qualifications:
All new Credit Verification Specialists must become FCRA certified.
Experience in the mortgage and/or credit reporting industries. – One year minimum.
High School Graduate or GED.
Must be able to perform independently, be self-motivated and demonstrate initiative.
Ability to read and interpret documents such as credit reports, mortgage statements, bank and credit statements, court documents and the credit verification manuals.
Ability to carry out instructions and requests in an organized and timely manner.
Knowledge of Internet software and Microsoft Office.
Demonstrate the ability to learn and understand Advantage Credit systems.
Demonstrate strong data entry skills.
Experience with using a data base system is a must (Knowledge of Salesforce is a bonus)
Attention to Detail – Demonstrate an ability to process a large volume of documents rapidly and accurately with close attention to detail.
Problem Solving – Uses reason, facts, and common sense even when dealing with emotional topics.
Customer Service – Manages difficult or emotional clients or borrowers; responds promptly to client’s needs; responds to requests for service and assistance; meets commitments.
Interpersonal Skills – Focuses on solving conflict; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas.
Oral Communication – Speak clearly and informatively; listens and asks for clarification; responds well to questions and concerns in a timely manner.
Written Communication – Writes clearly and informatively; edits work for spelling; able to read and interpret written information; responds well to questions and concerns in a timely manner.
Teamwork – Contributes to building a positive team atmosphere; supports everyone’s efforts to succeed.
Diversity – Shows respect and sensitivity for cultural and individual differences.
Ethics – Treats others with respect; keeps commitments; works with integrity.
Organizational Support – Follows policies and procedures; completes administrative tasks in a timely manner. Responds quickly and promptly to requests from other departments and team members.
Motivation – Demonstrates persistence and overcomes obstacles.
Planning/Organizing – Prioritize and plan work activities; uses time efficiently.
Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration; follows through on commitments.
Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality, providing this input to management.
Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity without sacrificing quality; works efficiently and accurately.
Attendance/Punctuality – Is punctual; ensures work responsibilities are covered when absent; attends meetings promptly.
Dependability – Follows instructions; responds to management direction and guidance; completes tasks on time.
Position Requirements:
This position requires individuals to sit at a desk and perform duties from company provided computer equipment for 8-hours each day.
You must be able to work during Corporate Headquarter operating hours, between 7am and 630pm MT.
Your home office must be free from outside noise and distractions.
You must maintain an internet service that meets company’s requirements.
Compensation:
Full-Time – Hourly wage position
Starting hourly wage: $20 per hour + Incentive Overtime hourly wage: 1.5 times hourly wage
Bi-Weekly pay period – direct deposit every other Thursday
Benefits:
Health, vision, dental, short-term/long term disability policies, and group life insurance effective 1st day of the month following 30 days of hire date.
144 hours Paid Time Off (PTO) annually – pro-rated based on hiring date, first year.
8 Hours of Paid Time off for birthday to be used 2 weeks prior or after birthday annually. Paid Holidays, Paid Family Leave
401k participation after 6 months of continued employment
Monthly Work from Home Allowance and reimbursement for fitness programs.
We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law
