Takes rescores out of the inbox or the refax and assign to self.
Fill out all paperwork associated with the rescore and submit to the appropriate bureaus.
Enter all rescores into the tracking sheet and complete the information when the rescore is done.
Take phone calls regarding rescores and be able to help the loan officer/processor analyze the credit report.
Help loan officers/processors with the what if/credit analyzer
File rescores in docuware
Ability and willingness to reach out to clients and proactively call or email to try to generate rescore business in a time of slow down.
Complete tasks/projects that have been assigned by management
Maintains the integrity of Gold Mine with new phone numbers and contacts for creditors/vendors and updates existing ones wit current information.
Learn ongoing changes and upgrades to Meridian
Attends and participates in rescore express meetings.
Attends and participates in company meetings.
Strives to stay up to date on industry changes and regulations as well as company policy.
Ability to multi-task and work in a fast-paced environment despite interruptions
Maintain good working relationships with clients and creditors.
Works with the Advantage Credit Online system (Meridian).. Ability to analyze credit reports. Processing and completing all aspects of the rescores. Taking calls from clients and helping them to determine the best course of action for their borrowers. Ability to work and interpret the what if simulator and credit analyzer. Works with other rescore agents, manager and sales dept.
Essential Duties and Responsibilities: include the following. (Other duties may be assigned)
This job has no supervisory responsibilities
Detail – Demonstrate ability to process a large volume of documents accurately and efficiently with close attention to detail
Organization – must be extremely well organized, able to keep track of a multiple rescores at a time and follow up on each in a timely manner.
Problem Solving – Works well in problem solving situations; uses reason and common sense even when dealing with emotional topics.
Communication – must be able to handle difficult and emotional customers; must be able to provide explanations and solutions to customers if their rescore did not come back as expected. Must speak clearly and informatively and listens without interrupting. Never sounds hurried, rushed or inconvenienced when speaking with a client. Is never argumentative. Must have the ability to be empathetic. Always offer a solution!
Interpersonal Skills – Focuses on solving conflict, not blaming, maintains confidentiality, keeps emotions under control.
Written communication: Writes clearly and informatively, edits work for spelling; able to read and interpret written information. Responds well to questions and concerns in a timely manner. Uses proper email etiquette and responds in a well thought out detailed manner.
Teamwork – Contributes to building a positive team atmosphere; supports everyone’s efforts to succeed.
Cost Consciousness – Conserves organizational resources
Diversity – Shows respect and sensitivity for cultural and individual differences
Ethics – Treats people with respect; keeps commitments’ works with integrity
Organizational Support – Follows policies and procedures; completes administrative tasks in a timely manner
Motivation – Demonstrates persistence and overcomes obstacles
Planning – Prioritizes and plans work activities; uses time efficiently
Professionalism – Approaches others in a tactful manner, reacts well under pressure; treats others with respect and consideration; follows through on commitments.
Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality.
Quantity – Meets productivity standards; completes work in a timely manner; strives to increase productivity without sacrificing; works efficiently and accurately.
Attendance/Punctuality – Is punctual; ensures work responsibilities are covered when absent; attends meetings promptly.
Dependability – Follows instructions; responds to management direction and guidance; completes tasks on time or notifies appropriate person with an alternative plan.
To perform this job successfully, an individual must be able to perform independently and be self-motivated. Must also demonstrate initiative. The requirements listed below are representative of the knowledge, skill and/or ability required.
Education and/or Experience
High School Grad/GED; experience in the mortgage and/or credit industries.
Ability to read and interpret documents such as mortgage statements, HUD-1 settlement statements, bank and credit card statements, court documents and the rescore express manual.
Ability to apply common send understanding to carry out instructions and requests.
An individual should have knowledge of Internet software, Microsoft Work, Outlook. Demonstrate the ability to learn and understand Meridian, Docuware, Goldmine. Demonstrate strong data entry skills
Must be able to work the hours as set forth by the manager. Overtime must be approved by management.
Your work environment should be free of clutter and away from outside noise and distractions.
Average 5-7 rescores per day
Respond to all emails/voice mails within 1 hour of receipt
Rescore tracking sheet to be maintained on a daily basis
Detailed notes in the notes section of each file in meridian so that anyone can look to see the progress of that particular rescore.
Keep working and pending rescores well organized and up to date.
Please send your cover letter and resume to Lisa Posteraro at firstname.lastname@example.org