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Customer Testimonials

“Because Universal Lending has been in business for 30 years we have utilized many different credit reporting agencies. Advantage Credit compares to no other. Their prompt, accurate and reliable credit …
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Remote Inbound Call Operator

Principal Duties:

  • First point of contact for all incoming customer and client calls
  • Meets or exceeds daily production quotas
  • Maintains work quality and consistently receives satisfactory audits
  • Assist clients when they call in with questions and concerns
  • File supporting documentation into MCL
  • Complete tasks and/or projects that have been assigned by management
  • Maintains the integrity of GoldMine with new phone numbers and contacts for creditors and/or vendors and updates existing ones with current information
  • Remain up to date regarding ongoing changes and upgrades to MCL
  • Attends and participates in customer service meetings
  • Attends and participates in monthly company meetings
  • Remain up to date on industry changes, compliance and regulations as well as company policy
  • Ability to multi-task and work in a fast-paced environment despite interruptions
  • Maintain good working relationships with our clients, creditors and co-workers
  • Other duties may be assigned

 

Authority: This position has no supervisory responsibilities.
Reports to: Operator Team Lead

 

Working conditions:

  • All overtime requests must be submitted to and approved by management prior to being submitted to Payroll for process of the payment for overtime?
  • Separate room for Home Office with a door (cannot be a multi-purpose room)
  • Works with dedicated PC and telephone head set
  • Your work environment should be free of clutter and away from outside noise and distractions
  • To be eligible to be an employee of ACI, it will be necessary for you to meet the minimum business static IP internet requirements

 

Training / Experience:

All new customer service representatives must become FCRA certified. Experience in the mortgage and/or credit reporting industries is a plus. High School Graduate or GED.

  • Must be able to perform independently, be self-motivated and demonstrate initiative
  • Ability to carry out instructions and requests in an organized and timely manner
  • Knowledge of Internet software and Microsoft Office
  • Demonstrate the ability to learn and understand Advantage Credit systems such as MCL, Goldmine and Docuware
  • Demonstrate strong data entry skills

 

Performance Measurements:

  • Attendance Record
  • Average Call Handling Time
  • Compliance with standard policy and procedure
  • Customer Satisfaction Rating
  • Periodic reviews

 

Apply for the position:
Please send your cover letter and resume to Lisa Posteraro at lposteraro@advcredit.com