Principal Duties:

• First point of contact for all incoming customer and client calls
• Meets or exceeds daily production quotas
• Maintains work quality and consistently receives satisfactory audits
• Assist clients when they call in with questions and concerns
• File supporting documentation into MCL
• Complete tasks and/or projects that have been assigned by management
• Maintains the integrity of GoldMine with new phone numbers and contacts for creditors and/or vendors and updates existing ones with current information
• Remain up to date regarding ongoing changes and upgrades to MCL
• Attends and participates in customer service meetings
• Attends and participates in monthly company meetings
• Remain up to date on industry changes, compliance and regulations as well as company policy
• Ability to multi-task and work in a fast-paced environment despite interruptions
• Maintain good working relationships with our clients, creditors and co-workers
• Other duties may be assigned

Authority: This position has no supervisory responsibilities.
Reports to: Operator Team Lead

Working conditions:

• All overtime requests must be submitted to and approved by management prior to being submitted to Payroll for process of the payment for overtime?
• Separate room for Home Office with a door (cannot be a multi-purpose room)
• Works with dedicated PC and telephone head set
• Your work environment should be free of clutter and away from outside noise and distractions
• To be eligible to be an employee of ACI, it will be necessary for you to meet the minimum business static IP internet requirements

Training / Experience:

All new customer service representatives must become FCRA certified. Experience in the mortgage and/or credit reporting industries is a plus. High School Graduate or GED.

• Must be able to perform independently, be self-motivated and demonstrate initiative
• Ability to carry out instructions and requests in an organized and timely manner
• Knowledge of Internet software and Microsoft Office
• Demonstrate the ability to learn and understand Advantage Credit systems such as MCL, Goldmine and Docuware
• Demonstrate strong data entry skills

Performance Measurements:

• Attendance Record
• Average Call Handling Time
• Compliance with standard policy and procedure
• Customer Satisfaction Rating
• Periodic reviews

Apply for the position by Clicking Here